What are the top nine features drivers would like to see the most from Uber and Lyft in 2022? We break down the top 9 “must haves” based on driver feedback.
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There are a lot of features that go into making Uber and Lyft successful platforms. But drivers always want a little bit more, for good reason! We polled The Rideshare Guy audience on Facebook and Youtube in order to see what they want and compiled it into a handy list for your reading pleasure.
Most of the features listed below allow drivers to work more efficiently and safely and of course earn more money. So let’s take a look at 9 features that drivers for Uber and Lyft want to see in 2022.
1. Better destination filters
The Uber destination filter (and Lyft’s version) leaves a lot to be desired in their current states. A common complaint among drivers is that after you set a destination and a time you’d like to be there by, you’re immediately sent in the opposite direction to slowly, excruciatingly make your way toward the general area you want to be in.
The general idea behind it is, you as a driver set a “destination”—typically home at the end of the day or toward a largely populated area to give you more ride potential. You can just generally set the direction you want to go or you can set a time you’d like to be there by.
But one complaint common among drivers is that more often than not, the destination filter lands you nowhere near your chosen destination or it will get you there much later than you had asked the app to send you in that direction. When used correctly, this feature can be powerful but it could definitely use some tweaking to make the accuracy more reliable.
2. Show upfront earnings
Something that delivery driver apps do now that drivers want Uber and Lyft to take up is showing upfront earnings. Drivers are tired of having to do fast math in order to “guesstimate” what their earnings might be before clicking the accept button.
Lyft’s acceptance screen versus delivery
With knowing their earnings upfront, drivers might be more inclined to accept more pickups. Drivers in California do have the option to see fares ahead of time, as long as they maintain certain acceptance ratings.
3. Set parameters for auto-accepting rides
A lot of Uber drivers would love to be able to auto-accept rides to keep the flow of their day going, but only if they are allowed to set standards and parameters to what will be added to their queue. Drivers don’t want to accept every ride if they aren’t going to be profitable or if the passenger has a low rating…no one wants to take that risk.
Drivers want Uber and Lyft to allow them to automatically turn down the “bad” rides so they can better focus on driving the person currently in their vehicle instead of staring at a screen while driving to see if the request coming through is worthwhile or not. This kind of feature could also help keep drivers’ cancellation rates down. Many drivers will cancel a ride that they accepted on the fly once they realize it doesn’t meet their criteria.
One nice thing about the new and revamped Uber X Share option (formerly known as UberPOOL) is that Uber has given drivers the option to opt out of these rides. So if you don’t feel they’re profitable or worth your time, you don’t have to do them.
4. Ability to dispute deactivations
One frustrating thing for Uber drivers is that they can’t easily dispute deactivations. They often don’t get a chance to tell their side of the story. Sometimes they aren’t even told what they did wrong…they are just kicked off the platform and have to fend for themselves or hope the “investigation” will allow them back on the platform.
The city of Seattle is the first city in the country to implement a third party deactivation center and I know many drivers would love this concept to expand to other states, whether it’s due to government regulation or proactively by the platforms.
5. Driver pay for distance and time to pick up ALL passengers
Uber has a loose policy that isn’t easy to pin down where depending on what market you’re in, you could get paid for time and distance over a certain limit. What drivers really want is to be able to get paid for the full time and distance it takes to pick up all of their passengers, not just the long pickups. There’s nothing worse for drivers than driving 25 minutes only for a minimum fare ride!
Uber states on their help site: “Premiums are paid on trips where the time spent traveling to the pickup location exceeds a predetermined Long Pickup Threshold, which can be found in the Fares section of your Driver Dashboard. You'll be eligible to earn a Long Pickup Premiums the moment you cross the Long Pickup Threshold. For example, if your Long Pickup Threshold is 10 minutes you will start accruing standard time and distance rates after 10 minutes of driving towards the pickup location.”
6. Rider verification and vetting
Drivers are vetted - why not passengers? Instead of allowing passengers to make up names for themselves and use weird photos, passengers should go through similar vetting to drivers, at least ensuring they’re using their full, correct names and photos.
It’s more than a little sketchy that someone can name themselves “Trashbag” and expect to be picked up for a ride.
7. Allowing passengers to save drivers as their favorites
It would be nice if both drivers and passengers could favorite each other. There are some passengers I would love to have as regular customers and vice versa. It makes the whole trip that much more enjoyable if you’re getting consistent experiences each time.
There are some platforms like Wingz that allow passengers to have a favorite driver. I think if it was implemented across multiple platforms, everyone would have a better experience overall.
8. Consistent bonuses
Both Uber and Lyft offer bonuses and promotions to their drivers. But they are inconsistent and can’t be relied on. For instance, last week on Uber I had offers of completing 30 rides to receive an extra $160. But this week, I have to complete 50 trips to earn an extra $105. There is simply no consistency in offerings.
If there was consistency, drivers might be more inclined to hit the road to meet the promotions and incentives.
9. Higher rates all around
Of course, the final thing is what all drivers want more than anything…higher pay. Over the years, there have been rate cuts left, right and center. Some are twisted to make it sound like drivers will actually be benefiting from it, but so many markets have such low earnings, it’s tough to keep drivers on the road.
Harry Campbell is a former Boeing Aerospace Engineer and founder of TheRideshareGuy.com, a blog, podcast and Youtube channel for ridehail drivers and other gig workers and author of, The Rideshare Guide. Over the years, Harry has covered the gig economy industry closely and talked to tens of thousands of drivers and gig workers about their experience on the road.